How to ask the family for help when you’re stuck
Open your family’s page by tapping its name at the top of Home, then Request Help. Choose the children, the time and, if you like, the place, write a short message, and tap Send Help Request. Everyone who could go gets “Can you help?” with an I’ll do it button.
Where to find it
- Home
- Your family’s name
- Request Help
Who can do this
The family owner, and parents and guardians who can add pickups.
Step by step
On Home, tap your family’s name at the top to open the Family page.
Under Quick Actions, tap Request Help.
Under Which children need help?, tap the children.
Under When do you need help?, set the date and time, and add a location if you like.
Write a Message to helpers, like “Stuck in a meeting, can anyone get Lily at 3:15?”.
Tap Send Help Request.
What happens next
- An urgent, open pickup goes on the calendar with your message in its notes.
- Everyone who could go gets “Can you help?” with your message and I’ll do it and Can’t make it buttons, and an email if they’ve turned email on.
- The first “I’ll do it” puts their name on it, and the rest of the family is told.
Checked against Kid Pickup 1.6.2 on October 21, 2026. Something look different on your phone? Tell us and we’ll fix the guide.
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All help guides · Ask a person
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