Last Updated: October 5, 2026
The full policy below is what governs. Questions? Use the contact form and choose “Privacy and your data”.
Kid Pickup ("Kid Pickup," "we," "our," or "us") is a family pickup and drop-off coordination service operated by Think X Design Media, a sole proprietorship based in British Columbia, Canada. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights available to you when you use our mobile application and related services (together, the "Service").
The Service is offered to users in Canada and the United States. By creating an account or using the Service, you acknowledge the practices described in this Policy.
Kid Pickup is intended for adults — parents and guardians who are at least 18 years old. Adult account owners create and manage accounts and add the information needed to coordinate pickups. The Service is not designed or intended for children to use directly, and we do not knowingly allow children to create their own accounts.
Account owners are responsible for the accuracy of the information they enter about family members and for ensuring they have the authority to provide information about other adults (such as emergency contacts and helpers).
When an adult creates an account, we collect information such as the account owner's name, email address, and authentication details (see "Sign-In Options" below).
Adult users may enter information to coordinate pickups, including:
If you use the family feed, we collect the posts you write, the photos you add, your comments and emoji reactions, and, when a parent or guardian posts as one of the family's children, which child the post was made as. If you report a post or comment, we collect the report, the reason you give, and which post or comment it is about.
Before a photo is uploaded, the app re-saves it on your phone as a smaller JPEG, which removes the location data your camera may have stored in it. We never receive that location.
To show parents and guardians where a pickup stands, we record when you open a pickup in the app, and whether each push notification sent to you was accepted, delivered, or failed to reach your device (as reported by our push provider). We also record who claims, drops, or completes a pickup, and which reminders have been sent.
Kid Pickup does not provide child medical profiles and is not designed to collect or store allergies, medications, diagnoses, blood type, or doctor details. Please do not enter medical or health information in pickup notes, messages, or other free-text fields.
Email notifications are off unless you turn them on in Settings. If you do, we record that you turned them on, the email address you confirmed, and when we last sent you a confirmation link. Nothing is sent until you confirm your address from that link.
After that we email you when you are asked to do a pickup, when a pickup still needs someone, when someone asks the family for help, and when someone gives a pickup back or says they can't do it. These emails carry the same words as the notification on your phone, which name the children, the time and the place. Every one has a link that stops them, and you can turn them off in Settings at any time. A reply to one of these emails comes to us, not to your family.
When you use the app, we and our service providers may automatically collect technical information such as device and operating system details, app version, diagnostic and error information, and usage activity (for example, which features are used). When you allow notifications, we store your device's push token and time zone so reminders arrive at the right local time. See "Analytics" below.
We use the information described above to:
Kid Pickup works by letting an account owner share coordination information with people they choose. Parents and guardians who join a family group can view and manage the family group's child profiles, emergency contacts, schedules, and coordination data, including pickup notes associated with a child. Other helpers (for example, nannies and babysitters) can view pickups that are assigned to them or still need someone, the children on those pickups, and the family's emergency contacts. Grandparents can view the family's whole pickup calendar and the children on it. A parent or guardian can change what any helper sees from that helper's profile. Either way, helpers do not see other members' work hours or contact details, or a child's notes. Parents and guardians can also see whether a member has opened a pickup and whether notifications to that member were delivered.
Account owners choose which helpers to add and can remove helpers. When you add a helper, you are authorizing them to access the family group information described above. You should add only individuals you trust with this information. When a helper is removed, they no longer retain ongoing access to the family group through the Service.
Posts, photos, comments and reactions are seen by every member of the family group, helpers included, and by no one outside it. There are no public profiles and no public links. A removed member stops seeing the feed; what they posted before stays until it is deleted. When someone posts, the rest of the family gets a notification with up to the first 140 characters of the post, and a new comment notifies the post's author.
We do not look at your family's posts. When a post or comment is reported, we receive it by email with its text, the reason given, and, for a photo, a link that works for one day, so we can review it.
If you ask for a private calendar link, the pickups you can see in the app are made available at that link so a calendar app (such as Google Calendar, Apple Calendar, or Outlook) can show them. The link works without signing in, so anyone who has it can see those pickups, including children's names, places, and notes. When you add the link to a calendar service, that service fetches and stores the pickups under its own terms and privacy practices. You can reset the link in the app at any time, which stops the old one from working.
We use third-party providers to deliver the Service. These providers process information on our behalf, or in connection with functions they provide, to the extent needed for those functions. They include:
Providers' own handling of information is governed by their respective terms and privacy practices. We may also disclose information where required by law or legal process, or where we believe in good faith that disclosure is necessary to protect the rights, safety, or property of users or the public.
Two optional features use Anthropic's Claude AI, reached through Replit.
Adding a pickup by typing it as a sentence. The sentence you type or dictate is sent to Anthropic to be turned into a filled-in form, together with your children's first names, the names of your saved places, and the first names of the people in your family who can be asked. No surnames, email addresses, phone numbers, emergency contacts or children's notes are sent. What comes back is a draft: nothing is saved until you check it and tap Create, and you can fill in the form yourself instead.
The AI assistant (Premium). Your question is sent to Anthropic with the names of your children and family members, their roles and saved availability, the pickups for the next two weeks, and the work hours you have entered. No email addresses, phone numbers, emergency contacts or children's notes are sent. The assistant can read your schedule but cannot change it.
You can use Kid Pickup without either feature.
We use Vexo to understand how the Service is used so we can improve it. This helps us evaluate feature usage and diagnose problems. We do not use this information for targeted advertising.
On our website, kidpickup.com, we use Google Analytics to understand how visitors use the site; our Cookie Policy explains the cookies involved and how to opt out. If you sign up for updates on the website, we store your email address and add it to our mailing list, which is kept with Resend, and use it only to send those updates. Every one has an unsubscribe link. To have your address removed altogether, use the contact form and choose “Privacy and your data”. If you use the contact form, we receive your name, email address, the topic, your message and any device details you add, and use them only to reply to you. The message is delivered by email through Resend.
We do not sell your personal information, and we do not use it for targeted advertising. We share information only as described in this Policy — primarily to operate the Service with the providers listed above and within the family groups you set up.
Kid Pickup is operated from British Columbia, Canada, and serves users in Canada and the United States. Some of our service providers process information in the United States or in other countries. As a result, your information may be processed, stored, or accessed in a country other than the one in which you reside, and it may be subject to the laws of those countries, including lawful access by government authorities. Where we transfer information for processing, we remain accountable for that information and take reasonable steps intended to protect it consistent with this Policy.
We take reasonable technical and organizational measures intended to protect personal information against loss, misuse, and unauthorized access, including access controls, encryption of data in transit, and authentication through the sign-in providers we use.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. This Policy does not represent that any specific field is individually encrypted or that we have obtained any particular security certification or independent audit.
You can delete an individual child's information as well as your account within the Service. When you delete a child or your account, we promptly remove the corresponding active records from our database.
Posts, photos and comments work a little differently. When a post or comment is deleted, the family stops seeing it straight away, but we keep it, and its photo, for 30 days so that it can still be looked at if it was reported. After 30 days we remove it from our servers: the post, its photo, and the comments and reactions on it. A comment deleted on its own is removed after the same 30 days. When you delete your account, we delete everything you posted in any family, with its photos and the comments, reactions and reports on your posts, and your own comments and reactions. If you own the family, we delete all of its posts, comments, reactions, reports and photos. Reports, and the emails we received about them, may be kept after that as a record of what was reported and what we did about it. A photo that was uploaded but never posted may stay in storage.
Copies of information may persist for a limited period in our providers' backup systems and where retention is required to meet legal, accounting, or dispute-resolution obligations. Such residual copies are subject to deletion in the ordinary course as backups age out or the applicable retention purpose ends.
The Service is used by adults to coordinate care for children, and the information about children in the Service is provided and controlled by the adult account owner. We are not directed to children as users, and children do not have accounts. Account owners can review, update, and delete the child information they have entered at any time through the Service.
A parent or guardian can post in the family feed as one of the family's children. The adult decides what is shared about the child, is the author of the post, and can delete it. Nothing is collected from the child. If you believe a child has provided information to us directly, please contact us so we can address it.
Subject to applicable law in Canada and the United States, you may have rights to:
Many of these actions can be taken directly in the app, including updating your information, turning email notifications off, and deleting a child or your account. You may also contact us using the details below to exercise your rights. We will respond in accordance with applicable law and may need to verify your identity before acting on a request. You may also raise a concern or complaint with us, and you may have the right to contact the relevant privacy regulator in your jurisdiction.
We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as through the app or by email. Your continued use of the Service after an update takes effect indicates that you have reviewed the current version.
If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:
Think X Design Media (operator of Kid Pickup)
British Columbia, Canada
Contact form, choosing “Privacy and your data”